Privacy Policy

Last updated: December 2024

1. Introduction

ShortFormFactory (“we”, “us”, “our”) respects your privacy. This Privacy Policy explains how we collect, use, and protect information when you use our website and services.

2. Information We Collect

• Contact details you provide (such as your name and email address).
• Project information and links you submit (video links, brief, brand guidelines, etc.).
• Payment details processed securely via PayPal or other payment processors.
• Basic technical data, such as IP address and browser type, for security and analytics.

3. How We Use Your Information

• Process and deliver your video editing orders.
• Communicate with you about your projects, revisions, and support requests.
• Improve our services, workflows, and website performance.
• Comply with legal obligations (e.g., accounting, fraud prevention).

4. Payment Processing

All payments are processed by third-party providers (such as PayPal). We do not store your full payment card details on our servers. Payment providers handle your financial information under their own terms and privacy policies.

5. File Handling & Retention

Project files and assets (including video, audio, images, and reference documents) are used only to complete your order. We keep working copies for the duration of the project and for a limited time after delivery for support and minor revisions. We may delete project files after a reasonable period unless you explicitly request longer retention.

6. Sharing of Information

We do not sell or rent your information. We may share limited data only when: (a) working with trusted service providers (e.g., payment processors, hosting providers), (b) required by law, court order, or governmental request, or (c) necessary to protect our rights, property, or safety, or that of others.

7. Music, Footage & Third-Party Content

If you provide music, footage, or other third-party content, you are responsible for ensuring you have the rights and licenses to use that material. We process and edit content based on your instructions but do not assume ownership or legal responsibility for material supplied by you.

8. Your Rights

• Request access to the personal data we hold about you.
• Request corrections to inaccurate information.
• Request deletion of certain data, subject to legal record-keeping requirements.
• Object to or limit certain types of processing.

To exercise these rights, contact us at ShortFormFactory.help@gmail.com.

9. Data Security

We take reasonable technical and organizational measures to protect information against unauthorized access, alteration, or loss. However, no online service can guarantee absolute security.

10. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last updated” date at the top will always reflect the latest version. Continued use of our website and services after changes are posted indicates your acceptance.

11. Contact

If you have any questions about this Privacy Policy or how we handle your information, please contact us at: ShortFormFactory.help@gmail.com.